SportGamblers Privacy Policy — Your Data Safe With Us

01What Data We Collect

Sportgamblers collects two types of data from members — information you provide directly, and data collected automatically during your use of the platform.

Data provided directly by you

The information you provide during registration and account management includes:

• Full name (as shown on your national ID)
• Mobile Number (Bangladesh)
• Date of birth (for age verification)
• Email address (optional, but required for certain services)
• ID document photo for KYC verification
• Mobile banking number (for payment processing)

Automatically collected data

When you use sportgamblers, certain technical information is collected automatically. This is not used to identify you personally — it helps improve platform performance:

• IP address (for geo-location and security purposes)
• Device type and operating system
• Browser or app version
• Session duration and page visit history (aggregated)

02How your data is used

Sportgamblers uses collected data only for specific, legitimate purposes. The purpose behind each piece of data is clearly outlined below.

Account & service management

Your name, mobile number, and date of birth are used to verify your identity and ensure secure account management. These details are essential for us to provide our services.

Payment processing

Your mobile banking number is used solely to process deposits and withdrawals. It is never used for marketing purposes.

Security & Fraud Prevention

IP addresses and device information are used to detect multiple accounts, prevent fraud, and identify unauthorized access to accounts.

Service Improvement

Usage patterns are analyzed to improve the sportgamblers platform experience. All such analysis is based entirely on anonymized data.

Contact

Important account notifications are sent to your mobile number or email. Promotional messages are only sent with your consent.

03Is Your Data Shared With Third Parties?

Sportgamblers never sells, rents, or shares your personal data with third parties for advertising. However, limited sharing may occur in certain specific circumstances:

• Payment provider: bKash, Nagad, Rocket — only the data necessary to process transactions.
• Legal obligation: Where required by order of a government or regulatory authority under Bangladeshi law.
• Technology service provider: For cloud hosting and security services — they are equally bound by the same privacy policy.

04Cookies & Tracking Technologies

Sportgamblers uses cookies on its website and app. Cookies are small text files stored in your browser. The types of cookies used are explained below:

Optional cookies can be disabled in your browser settings. However, disabling essential cookies may affect platform functionality.

05Data retention & duration

Sportgamblers does not retain your data indefinitely. Each type of data has a defined retention period.

• Account information: For the duration of your active account and 5 years after closure (as required by law).
• Transaction records: 7 years from the date of the last transaction (in accordance with financial regulations).
• KYC Documents: 5 years after KYC verification.
• Login logs: Logs from the last 90 days are retained.
• Analytics data: 1 year from the date of collection.

When data reaches the end of its retention period, it is permanently and securely deleted — with no possibility of recovery.

06Your Rights Over Your Data

As a sportgamblers member, you have the following rights over your own data. Contact the support team to exercise any of these rights.

07Security Measures

Sportgamblers uses industry-leading technology and processes to protect your data. Security is enforced at both the technical and human levels.

• All communications are encrypted using HTTPS/TLS 1.3.
• Stored data is encrypted with AES-256.
• Passwords are hashed using the bcrypt algorithm — never stored in plain text.
• Automatic blocking on suspicious login attempts.
• System access is restricted to authorized personnel only, and every access is logged.
• Third-party security audits every six months.

However, no internet service can guarantee 100% security. In the event of a data breach, sportgamblers will notify affected members within 72 hours.

08Policy changes

Sportgamblers may update this privacy policy from time to time. Any changes will be reflected on this page with a new date. For significant changes, a notification will be sent to your registered mobile number or via the app.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

09Contact

For any privacy-related questions, requests, or complaints, please contact sportgamblers.

• Email: privacy@sportgamblers.net
• General Support: support@sportgamblers.net
• Live Chat: 24/7 on any page of the platform
• Help Center: sportgamblers.net/help-center